Resume

201-554-7159 I rvaldivia1316@gmail.com I New York, NY https://www.linkedin.com/in/rodolfovaldiviajr/

Summary

Experienced Senior UX Researcher with a robust background in creating impactful digital experiences across AI-driven enterprise platforms, social media, BI analytics dashboards, and both B2B and B2C environments. Distinguished by a unique blend of military leadership and strategic problem-solving from my service in the United States Marine Corps, I offer a competitive edge in driving user-centered design solutions that align with overarching business and product goals. Recognized for effectively presenting UX research findings and design solutions to executive management, I ensure that user needs are seamlessly integrated with strategic business objectives.

Skills

  • Actionable Quantitative and Qualitative UX Research

  • Strategic Problem-Solving and Innovation

  • Effective Communication and Presentation Skills

  • User-Centric Design and Prototype Development

  • Deep Understanding of Business Strategy and Goals

  • Leadership and Team Collaboration



Experience

Freelance Senior UX Research Consultant, MMA Marketing, NJ, Sept 2024 to Present

*Marketing and branding consulting agency for ADHD business owners

  • Grew client revenue by about 50% by building strong client relationships, uncovering customer needs, and improving digital journeys.

  • Partnered closely with clients to define audience segments and value propositions that strengthened marketing and business strategy.

  • Built AI-driven CRM and follow-up workflows that improved operations by about 40% and supported stronger customer communication.

SENIOR UX RESEARCHER, ZS Associates, New York, NY, June 2022 to Present

*ZS Associates is a pharmaceutical consulting company.

  • Built trusted relationships with Fortune 500 stakeholders and influenced product roadmaps through clear, insight -driven recommendations.

  • Created 9 personas and customer journeys that helped teams better understand user needs and reduce friction.

  • Led research across cross-functional teams to improve dashboard usability by 30%.

UX RESEARCHER & DESIGNER, GETTR Inc, New York, NY, December 2020 - June 2022

*GETTR is an AI-driven social media platform.

  • Helped grow global engagement by 25% by understanding user behavior and aligning product improvements with audience needs

  • Earned executive buy-in for UX changes by clearly communicating customer pain points and business opportunities.

  • Collaborated across teams to improve onboarding and retention.

UX RESEARCHER & DESIGNER, Axis Group, Berkeley Heights, NJ, Feb - Oct 2019

* Axis Group is a Business Intelligence (BI) pharmaceutical consulting firm.

  • Improved client satisfaction and project efficiency by 15% by aligning BI analytics dashboards with Fortune 500 goals and developing a data literacy program through in-depth interviews and strategic planning with experts.

  • Delivered actionable insights and BI dashboard wireframes to optimize resource utilization and meet market demands efficiently.

  • Presented research findings and wireframes directly to client executives, linking UX outcomes to overarching business objectives.

FREELANCE USER EXPERIENCE CONSULTANT, rvaldiviajr.com, New York , NY, Nov 2018 - Feb 2019

  • Enhanced UX for various B2B and B2C startups and small businesses, increasing business growth and user satisfaction by 20% through tailored UX research and web and mobile product designs.

  • Regularly engaged with business owners to align UX strategies with business goals, enhancing market penetration and brand loyalty.

  • Presented UX strategies and prototypes to Diadem’s executive team, demonstrating substantial potential for market growth.


USER EXPERIENCE DESIGNER, General Assembly, New York, NY, Sep - Nov 2018

  • Rapidly developed and delivered web and mobile prototypes based on user research, meeting all project timelines and budget constraints.

  • Effectively presented UX strategies and prototypes to executive stakeholders, showcasing the potential for significant market expansion.


RESEARCH & OPERATIONS, Morgan Stanley, New York, NY, Jun 2016 - Jun 2019

  • Led a $1 billion financial management project, reducing costs by 20% and enhancing client retention through the implementation of streamlined processes and decision-support solutions.


SERGEANT, United States Marine Corps, North Carolina, US, Jan 2008-Oct 2012

  • Enhanced mission success by 25% and reduced operational costs by $800,000 through strategic problem-solving and innovative program development in combat zones.


Education

Skool, ChatGPT Mastery Course

General Assembly-UXDI Course, New York, NY- 2018

Columbia University, New York, NY — B.A. 2016  

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